cv992's Privacy Policy

cv992 collects various types of information to operate and improve its services. The different categories of information collected are described below:

1.1 Information You Provide Directly

When you create an account on cv992 or use our services, you voluntarily provide the following information:

• Full name and date of birth (required for age verification)
• Valid email address
• Mobile number
• Preferred payment method details (bKash, Nagad, Rocket, Upay or bank account details)
• Documents required for identity verification (such as a national ID card or passport)
• Contact address

1.2 Automatically Collected Information

When you visit our platform, certain information is collected automatically. This information is used to improve service quality and ensure security:

• IP address and device type
• Browser type and version
• Operating system information
• Pages visited and time spent
• Referral source (how you arrived at our site)
• Information obtained from cookies and similar tracking technologies

1.3 Transaction-Related Information

Financial transaction information is also stored, including deposit and withdrawal history, gaming activity records, use of bonuses and promotional benefits, and VIP program progress.

cv992 uses collected information only for legitimate and necessary purposes. We use your information for the following reasons:

• Account Management: Creating, verifying, and maintaining your account and providing you with services.
• Identity Verification: Age verification (21+) and prevention of fraudulent activity.
• Processing Financial Transactions: Completing deposits and withdrawals securely via bKash, Nagad, Rocket, Upay, and bank transfer.
• Service Improvement: Analysing user behaviour to enhance the platform experience.
• Communication: Sending important service-related notifications, security alerts, and providing support.
• Meeting Legal Obligations: Retaining information necessary to comply with applicable regulations.
• Responsible Gaming: Monitoring gaming patterns to identify problematic behaviour and provide support.

cv992 uses cookies and similar technologies to ensure platform functionality and improve the user experience.

3.1 Essential Cookies

These cookies are essential for the basic operation of the platform. They maintain your login state, handle security verification, and manage sessions. Without these cookies, our services will not function properly.

3.2 Analytical Cookies

These cookies help us understand how users are using the platform — which pages are visited most, where issues occur, and so on. This information is used to improve our service quality.

3.3 Cookie Controls

You can control or disable cookies by changing your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.

cv992 treats your personal information as confidential. We share information with third parties only in the following limited circumstances:

4.1 Service Provider Partners

Operating our platform requires the assistance of certain trusted service providers, such as payment processing partners. These partners are given access only to the information necessary to provide specific services and are contractually bound to uphold our privacy standards.

4.2 Legal Requirements

As part of legal obligations, if a competent court or authority requests information, cv992 will be required to comply with that order and provide the information. Information may also be shared in connection with investigations into fraud, money laundering, or other illegal activities.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such cases, we will notify you in advance and the new entity will maintain the same privacy protections.

cv992 has adopted advanced technical and organisational measures to ensure the security of your information:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is transmitted in encrypted form.
• Secure Data Storage: All sensitive information is stored in encrypted databases.
• Access Controls: Only authorised personnel have access to the information they need.
• Regular Security Audits: Regular security assessments are conducted to identify and address vulnerabilities in our systems.
• Firewall Protection: Advanced firewall systems are active to prevent unauthorised access.
• Two-Factor Authentication: An additional layer of verification is provided to protect your account.

Please note that no method of transmitting or storing information over the internet is 100% secure. We are committed to providing the highest level of security, but no technical measure is completely impenetrable.

cv992 retains your information only for as long as necessary. Retention periods may vary depending on the type of information:

• Core account information is retained for as long as your account remains active.
• Transaction records are kept for a specified period after account closure in accordance with legal obligations.
• Identity verification documents are retained in accordance with applicable regulations.
• Communication history is stored for a limited period to ensure support quality.

Once retention is no longer required, we securely delete or anonymise your data so that your identity cannot be identified.

You have the following rights regarding your personal information:

• Access: You have the right to know what information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain cases (though this may be limited where legal obligations apply).
• Objection to Processing: The right to object to the use of your information for specific purposes.
• Data Portability: The right to request your information in a machine-readable format.
• Withdrawal of Consent: The right to withdraw consent at any time for information processed on the basis of consent.

To exercise these rights, please contact our support team. We provide 24/7 support in accordance with Bangladesh Standard Time (BST, UTC+6).

cv992 is strictly not intended for anyone under the age of 21. We do not intentionally collect any personal information from minors. An age verification process is followed at the time of account registration.

If we become aware that we hold information about a person under the age of 21, we will immediately delete that information and close the associated account.

The cv992 platform may contain links to third-party websites. This Policy applies only to our own platform. Third-party sites operate under their own privacy policies, over which we have no control.

We recommend reading the privacy policy of any other website before visiting it.

cv992 may update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:

• A notice will be displayed on the platform.
• A notification may be sent to your registered email.
• The "Last Updated" date on this page will change.

Continued use of the platform after changes are made will be considered as your agreement to the updated Policy. We recommend visiting this page regularly.

cv992 may use your gaming information to ensure responsible gaming. This includes:

• Identifying unusual gaming patterns and providing support where needed.
• Processing self-exclusion or limit-setting requests.
• Providing information about relevant support resources.

To learn more about responsible gaming, visit our Responsible Gaming page.